FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us at shop@rogerandpeach.com.au
Shipping
Where do you ship to?
We ship worldwide
How long does shipping take?
Regular shipping within Australia - 3-6 business days
Express - usually overnight but up to 3 business days for some rural and regional areas
International - 10 or more business days.
How do I track my order?
Once your order is shipped you will receive a shipping notification either from Auspost or Sendle with tracking info.
If you're unable to find this email get in touch at shop@rogerandpeach.com.au
Returns
How do I return an item?
For hygiene reasons we do not accept returns on earrings and hair accessories.
All other items we will happily exchange or refund.
All sale items are final and no refund, exchange or shop credit can be offered.
FOR ALL RETURNS/ EXCHANGES PLEASE EMAIL US AT...
shop@rogerandpeach.com.au
within 14 days of recieving your item to let us know that you are returning it.
All returns can be sent to
ATTN: Roger & Peach returns
56 Chiplin Street, New Lambton, NSW, 2305.
How long does it take to process my return?
All items are processed within 3-5 business days of receiving your returned item.
Can I exchange for a different item?
Absolutely, please see "How do I return and item?" section.
General FAQ'S
Are your earrings hypoallergenic?
All of our metal posts, hooks, hoops are all made from medical grade surgical steel or gold/silver plated brass and contain no nickel.
For more specific info relating to an individual item, you can find a detailed description on our website for each piece.
What metal is used in your necklace chains?
Each chain is either gold/silver plated Steel or brass and is completely nickel free.
Are you Australian made?
We are proudly registered with the Australian made campaign.
All of our pieces are all designed by us and then made in our Newcastle Studio
Can I buy directly from you?
We trade reguarly at a variety of markets. To find out where we will be next head over to our INSTAGRAM PAGE